Nokia’s Service Operations Center powers Telefónica UK’s drive towards customer-centric operations

Press Release Nokia evolved Service Operation Center (eSOC) platform will enable Telefónica UK to proactively monitor and enhance individual customer experiences and services in real time SOC implementation is a key step in Telefónica’s transformation from network to service assurance, helping it differentiate itself in highly demanding markets like the UK 15th January 2019 Espoo, Finland – Telefónica Group has selected Nokia as its Service Operation Center vendor to support the operator’s journey in the UK from a traditional network-centric operation towards a customer-centric operation with full focus on the customer experience. Nokia’s evolved Service Operation Center (eSOC) platform will ...

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