Cloud Reigns Supreme in 2018 Genesys Growth

Move over Avaya: More than 700 of Your Customers Choose Genesys for Speed of Innovation and Faster Business Results DUBAI, United Arab Emirates, March 20, 2019 /PRNewswire/ — Genesys® (, the global leader in omnichannel customer experience and contact center solutions, announced its cloud sales have risen 32% year-over-year. The cloud business growth spans all market segments with 70% gains in the mid-market, 50% in small-and-medium sized enterprises, and 30% in large enterprises1. While sales are up across the company’s cloud offers, the Genesys PureCloud® platform stands out for its hypergrowth with sales more than tripling since 2016. PureCloud’s rapid expansion and impressive sales ...

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